MyEducation BC Academy 2025

Our team of only three people provides MyEdBC support to 270+ schools who have combined 1300+ front office staff spread all across BC. How does our small team manage to answer thousands of tickets each year and thousands of phone calls and do hundreds of individual one-on-one sessions with our schools all while maintaining a 96% "high satisfaction" rating from our schools. Come learn the strategies and tactics that we use on our phone systems, helpdesk systems, and other support systems that you can use in your office to also provide fast and high quality MyEdBC support to your schools and staff. We will also be talking about our strategy in using generative AI in our helpdesk to currently handle 35% of our tickets. (and three AI tricks you can implement now to improve your support). 

The Why's of Contact Management and how can the functionality help you.  What are the challenges for your district? Why do you do it and why is it important?  
Parent Portal
Student Safety
Student Success

Attendance in MyEducation BC is set up to record arrivals, departures and absences of students. MyEducation BC is set up to record one attendance record per student per day or per class.  There are two main ways of taking Attendance in MyEducation BC: 1) Daily Attendance or 2) Class Attendance.  Schools may choose to take either form of attendance, or both depending on their requirements.  

Join this session to see a brief demonstration of both class and daily attendance procedures from the school and teacher views, multi-add function, joining classes for attendance purposes and so much more. Bring your questions and join the discussion or come share ideas your district is using to ensure accurate attendance records, including school setup and management.

Join us for the Queries and Filters session! Learn to create effective queries and filters that help your district and school users. Discover best practices and how to avoid common pitfalls! What’s your biggest challenge with queries? Let’s discuss and learn together!

Competency-Based IEPs (CBIEP) are now being used to support the learning of students here in many districts in BC.  This new format and process is supported by the Ministry of Education and was collaboratively developed by representatives from several school districts, the BCTF and the Provincial Audit Team.  This session will focus on an introduction to using CB-IEPS in your District: adding security roles for users, enrolling and renewing students in Student Services, as well as an overview of the tabs where data can be entered and the CB-IEP and progress reports printing.    (For a more robust presentation on using CB-IEPS and processes, a follow up at the advance session might be useful)

Ready to enhance your district’s system management processes? Join us as we explore our annual workflow in detail. From scheduling jobs, establishing reporting structures, crafting resource articles, and hosting SIS Teams meetings, every step counts! We’ll share the strategies that our teams use to stay organized.