MyEducation BC Academy 2025

Our team of only three people provides MyEdBC support to 270+ schools who have combined 1300+ front office staff spread all across BC. How does our small team manage to answer thousands of tickets each year and thousands of phone calls and do hundreds of individual one-on-one sessions with our schools all while maintaining a 96% "high satisfaction" rating from our schools. Come learn the strategies and tactics that we use on our phone systems, helpdesk systems, and other support systems that you can use in your office to also provide fast and high quality MyEdBC support to your schools and staff. We will also be talking about our strategy in using AI in our helpdesk to currently handle 35% of our tickets. 

Join us for an engaging sharing session on how to conduct successful on-boarding training for new MyEd users.  In this session, we will explore and share best practices, essential tools and practical tips to create welcoming and productive on-boarding experience.  Whether you are an experienced L1 or new to the role, don’t miss this opportunity to share your experiences (joy or tears), ask questions, and learn from your peers!

Ready to enhance your district’s system management processes? Join us as we explore our annual workflow in detail. From scheduling jobs, establishing reporting structures, crafting resource articles, and hosting SIS Teams meetings, every step counts! We’ll share the strategies that our teams use to stay organized.