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MyEducation BC Academy 2025
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Monday, April 28
 

1:40pm PDT

L1 Sharing: Successful Strategies to provide better Helpdesk Support to your schools and staff.
Monday April 28, 2025 1:40pm - 2:25pm PDT
Our team of only three people provides MyEdBC support to 270+ schools who have combined 1300+ front office staff spread all across BC. How does our small team manage to answer thousands of tickets each year and thousands of phone calls and do hundreds of individual one-on-one sessions with our schools all while maintaining a 96% "high satisfaction" rating from our schools. Come learn the strategies and tactics that we use on our phone systems, helpdesk systems, and other support systems that you can use in your office to also provide fast and high quality MyEdBC support to your schools and staff. We will also be talking about our strategy in using AI in our helpdesk to currently handle 35% of our tickets. 
Speakers
avatar for Andrew Smit

Andrew Smit

MyEdBC Project Manager, Independent Schools
Our team of three provides the training & support for the Independent Schools, we support 270+ schools across BC. Our district has 65000+ students and 1300+ front office users. I'm most excited about our recent work with generative AI and how it is supporting our team. Check out https://bcsupportonline.com/ai... Read More →
Monday April 28, 2025 1:40pm - 2:25pm PDT

2:35pm PDT

L1 Sharing: Ongoing Training
Monday April 28, 2025 2:35pm - 3:20pm PDT
Speakers
avatar for Jennie Copeland

Jennie Copeland

Technology Facilitator for Student Information Systems, SD 60
Jennie Copeland has been the L1 for SD60 for ten years and has helped the district implement Online Registration, Online Payments, Single Term pilot project, and trained/supported each new Admin Assistant that has been hired over the past 10 years.
Monday April 28, 2025 2:35pm - 3:20pm PDT

3:30pm PDT

L1 Sharing: Onboarding Training
Monday April 28, 2025 3:30pm - 4:15pm PDT
Join us for an engaging sharing session on how to conduct successful on-boarding training for new MyEd users.  In this session, we will explore and share best practices, essential tools and practical tips to create welcoming and productive on-boarding experience.  Whether you are an experienced L1 or new to the role, don’t miss this opportunity to share your experiences (joy or tears), ask questions, and learn from your peers!
Speakers
avatar for Alice Wong

Alice Wong

Application Support Manager, SD 44
Alice has been her current role with SD44 for almost 8 years. The part she likes about being an L1 is the endless mysteries that she has to solve every day - it makes the day exciting and keeps her brain working.
avatar for Usha Peterson

Usha Peterson

L1, SD8 - Kootenay Lake
Usha began her journey with SD8 as on-call casual clerical in 2022 before transitioning to a full time position as an L1 in August 2023. She enjoys helping others navigate the world of MyEd while learning and growing alongside them. Outside of work, Usha loves exploring and playing... Read More →
Monday April 28, 2025 3:30pm - 4:15pm PDT
 
Tuesday, April 29
 

10:00am PDT

L1 Sharing: GDE 101
Tuesday April 29, 2025 10:00am - 10:45am PDT
Speakers
avatar for Tanis Niemi

Tanis Niemi

Team Leader, Student Information Systems, Surrey School District, SD36
Tuesday April 29, 2025 10:00am - 10:45am PDT

11:00am PDT

L1 Sharing: System Management
Tuesday April 29, 2025 11:00am - 12:00pm PDT
Ready to enhance your district’s system management processes? Join us as we explore our annual workflow in detail. From scheduling jobs, establishing reporting structures, crafting resource articles, and hosting SIS Teams meetings, every step counts! We’ll share the strategies that our teams use to stay organized.
 

Speakers
avatar for Tanis Niemi

Tanis Niemi

Team Leader, Student Information Systems, Surrey School District, SD36
avatar for Pam Crowley

Pam Crowley

District Reporting Specialist, SD 45
Pam Crowley is the District Reporting Specialist for West Vancouver Schools. This role includes responsibilities of MyEd BC Level 1 Support, SMC Representative, Ministry Reporting, data integration and analysis, and general application support. Pam has dedicated herself to making... Read More →
Tuesday April 29, 2025 11:00am - 12:00pm PDT

1:00pm PDT

L1 Sharing: Global Top Tab
Tuesday April 29, 2025 1:00pm - 2:00pm PDT
Speakers
avatar for Scott Mclagan

Scott Mclagan

L1 Support Analyst, SD 48
Scott McLagan has worked for 41 years in the Education sector including web-based database support since 2007. He has been IT coordinator for school districts 43 and 48 and began as a computer science and music teacher.
Tuesday April 29, 2025 1:00pm - 2:00pm PDT
 
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