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Common HEAT Tickets
Monday April 28, 2025 2:35pm - 3:20pm PDT
Bridgeport Room
HEAT! Join us on a journey to world of HEAT tickets! This session will discuss many of the common ticket types and we'll outline some pitfalls to avoid. We will also discuss some common catalogue service requests available to districts. This session is most suitable to newer L1s but everyone is welcome!
Speakers
avatar for Phil Berlan

Phil Berlan

Technical/ServiceDesk Analyst, Fujitsu Consulting (Canada) Inc.
Phil is currently a Servicedesk Analyst for Fujitsu since October 2022. He has been supporting MyEdBC since 2015 from his previous position working as an L1 with Coquitlam School District. Phil has been in the education sector since 1989 supporting information technology hardware... Read More →
avatar for Mathew Yee
Monday April 28, 2025 2:35pm - 3:20pm PDT
Bridgeport Room
  Everyone, Fujitsu Led
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